Last updated: 11 October 2026
Delivery policy summary
| Countries | United Kingdom |
|---|---|
| Products | All products |
| Delivery location | At the customer’s address |
| Delivery cost | Free |
| Order cut-off | 00:00 (GMT+00:00) Greenwich Mean Time (London) |
| Handling time | 2 days (Mon–Fri) |
| Transit time | 3–5 days (Mon–Fri) |
| Total delivery time | 5–7 working days |
Where we deliver
We currently deliver to addresses in the United Kingdom only.
Delivery cost
Delivery is free on all orders, with no minimum spend.
Delivery times
- Processing (handling) time: 2 working days to prepare and dispatch your order.
- Transit time: 3–5 working days with our carrier.
- Total estimated delivery time: 5–7 working days from the date you place your order.
Working days are Monday to Friday, excluding UK bank holidays. Orders are processed and dispatched Monday to Friday. Orders are counted from the day they are placed (cut-off time 00:00 UK time).
Order tracking
Once your order has been dispatched, we will email you a confirmation. You can also view your order status in My Account.
Delays
Delivery times are estimates. Occasionally, delays may happen because of high demand, bad weather or carrier issues. If your order hasn’t arrived within the estimated time, please contact us and we’ll help.
Returns
See our Refund & Returns Policy for free 30-day returns.
Contact us
Gardenster
124-128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7760 468488
Email: contact@gardenster.co.uk
Live chat: available on our website