Last updated: 11 October 2026
Gardenster (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect, why, and your rights under the UK GDPR and the Data Protection Act 2018. Gardenster is the data controller for your personal data.
What we collect
- Order and account details: name, billing and delivery address, email address, phone number and order history.
- Payment details: payments are handled securely by our payment providers. We do not store your full card details.
- Communications: messages you send us by email or live chat.
- Technical data: IP address, browser type, device information and how you use our website, collected through cookies.
How we use your data
- To process, deliver and support your orders, returns and refunds (contract).
- To respond to your questions (legitimate interests).
- To send marketing emails, only if you have agreed; you can unsubscribe at any time (consent).
- To improve and secure our website, and prevent fraud (legitimate interests).
- To meet legal and tax obligations (legal obligation).
Who we share it with
We only share your data with trusted service providers who help us run our store, such as payment processors, delivery carriers, website hosting, email and analytics providers, and where required by law. We never sell your personal data.
How long we keep it
We keep order records for as long as required for accounting and tax purposes (usually 6 years). Other data is kept only as long as needed for the purposes above.
Cookies
We use essential cookies to make our website and checkout work, and optional cookies for analytics and advertising (such as Google). You can manage or block cookies in your browser settings.
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To make a request, email contact@gardenster.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Contact us
Gardenster
124-128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7760 468488
Email: contact@gardenster.co.uk
Live chat: available on our website